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Privacy Policy

How ProSentra collects, uses, and protects your information.

Last Updated: August 1, 2026

This Privacy Policy explains how ProSentra (“we,” “us,” or “our”) collects, uses, and protects information when you use our website, platform (Acuity), and related services (collectively, the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this policy.

1. Information we collect

We collect the following types of information:

Information you provide

  • Account and contact information (such as name, email address, job title, company name, and phone number)
  • Information you submit through forms, demos, or support requests
  • Content you upload or enter into the platform, which may include:
    • Maturity assessments
    • Tool inventories
    • Budget or cost data
    • Initiative and task information
    • Notes, comments, and related program data

Information collected automatically

When you use the Service, we may automatically collect certain technical information, including:

  • IP address
  • Browser type and device information
  • Pages visited and usage data
  • Date and time of access
  • Referring URLs

We use this information for security, analytics, and to improve the Service.

2. How we use information

We use the information we collect to:

  • Provide, operate, and maintain the Service
  • Create and manage user accounts
  • Deliver customer support
  • Improve and develop the platform
  • Communicate with you about the Service, updates, and related offerings
  • Monitor usage and ensure security
  • Comply with legal obligations

We do not sell personal information.

3. Customer Data

Data that you or your organization upload into Acuity (such as assessments, tool inventories, budgets, and program information) is treated as Customer Data.

We process Customer Data solely to provide and improve the Service, and in accordance with our agreements with you. We do not use Customer Data for advertising purposes.

4. What we do not collect

ProSentra does not collect:

  • End-user personal data from your customers or employees (beyond business contact information of platform users)
  • Security event logs or telemetry from your production environments
  • Payment card information (payments are processed by third-party providers)

5. Sharing of information

We may share information in the following limited circumstances:

  • Service Providers: With trusted third parties who assist us in operating the Service (such as hosting, analytics, or email delivery), under appropriate confidentiality obligations
  • Legal Requirements: When required by law, regulation, or legal process
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Direction: When you request or authorize us to share information

We do not sell or rent personal information to third parties.

6. Data security

We implement appropriate technical and organizational measures designed to protect the information we process. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain information for as long as necessary to provide the Service, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to or restrict certain processing

To exercise these rights, please contact us at the email address below.

9. International data transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States or other countries where we or our service providers operate.

10. Children’s privacy

The Service is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised “Last Updated” date. We encourage you to review this page periodically.

12. Contact us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@prosentra.com General Contact: contact@prosentra.com